Managed Service Provider

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A Managed Service Provider (MSP) is a company that offers continuous outsourcing of an IT function -- it works on a recurring revenue model; it monitors and fixes things proactively; and it does all this in a hosted controlled environment, rather than having to work hands-on at a client's office.

Customer & Service Provider (SP) Managed Services Benefits

Key customer benefits:

  • Customer peace of mind – proactive network monitoring typically on a 7x24 basis
  • Single point of contact for vendor, carrier and all related vendors i.e. single supplier instead of multiple vendors
  • SLAs for service delivery
  • Known costs for management & fixed price contracts
  • Avoid costs of building own management, monitoring, & reporting systems
  • Lower TCO – reduced costs for specialized IT staff

Key SP benefits:

  • Business contracts – extended longevity (in line with CPE life spans)
  • Increased ‘stickiness’ & ARPU (average revenue per user) of core communications products by applying service bundling strategies
  • Ability to interact with & influence customers at a business/application decision making level
  • Protect vital carriage revenue by de-commoditising & value adding


Growing Range of Managed Services Product Offerings

  • Managed Financial Exchange Connectivity
  • Managed Software
  • Network Management
  • Network Monitoring
  • Managed Voice Access and Networking
  • Managed Integrated Access
  • Managed Remote Access
  • Fault & Performance Management
  • Configuration Management
  • Managed Router Service
  • Managed Server Service
  • Managed VPN / IP-VPN
  • Managed Wireless LAN (WLAN)
  • Asset Management
  • Managed Videoconferencing
  • Managed IP-PBX & Applications
  • Hosted IP-PBX & Applications
  • Managed Voice Security
  • Managed Firewall
  • Managed Intrusion Detection
  • Vulnerability Scanning
  • Incident Management
  • Anti-Virus & Spam Management
  • Secure Messaging/E-mail
  • Threat Assessment Monitoring
  • Managed Business Continuity Service
  • Software as a Service (SaaS)

References